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Intercom CSAT Notifications and Quality Assurance Tools in Slack

Use AI to provide agent feedback and get Intercom rating notifications to improve CSAT and IQS without weeks of setup

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“We get great feedback from our customers about their support experiences directly in our Slack channel INSTANTLY! Thank you Supportman 🙏”

reilly chase

Reilly Chase

Founder of Hostifi

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AI-powered IQS scoring interface

AI-Powered IQS Scoring for Every Conversation

Our AI provides an Internal Quality Score (IQS) and detailed agent feedback using your custom rubric on every closed conversation.

Real-time Slack notifications interface

Real-Time Alerts for Quick Follow Up

Never let unhappy customers simmer - get Slack notifications for poor ratings to address challenges in the moment. Also identify exceptional agent performance to celebrate wins as they happen for maximum impact.

CSAT coverage metrics

Get 100% CSAT coverage

When customers don't leave reviews, Supportman estimates CSAT scores based on conversation sentiment for more accurate metrics.

Weekly support metrics report

Save time analyzing your support Metrics

Weekly reports help you track CSAT, IQS, volume, and reponse time to identify coaching opportunities, and share progress with your team—ensuring continuous growth and improvement.

“We love Supportman. It helps keep our team motivated to provide better service from the real-time notifications of ratings.”

josh ho

Josh Ho

Founder at ReferralRock

Supercharge your support team

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